You run your practice. Get Reply Local handles every Google review response — professionally, on time, and aligned to your positioning language. Here's exactly how it works.
A simple two-minute step. You stay the owner and in full control — we just get the ability to post responses. No passwords shared, no full account access required.
A short onboarding conversation — by phone or email — where Brian learns what makes your practice different, what your patients value most, and what tone fits your brand. This shapes every response going forward.
Most new clients have a backlog of unanswered reviews. We work through them systematically in the first week — using the 4-part response framework that references specific details from each review.
Once we're live, no review goes unanswered. Positive reviews get warm, specific, positioning-aligned responses. Negative reviews get escalated within 24 hours. And if any review goes more than 72 hours without a response, that month is on us — no questions asked.
Every month you get a clear report showing your response rate, average rating, top review themes, and any notable movement. No surprises. Full transparency on what's working.
Generic responses are nearly as damaging as silence. Every reply we write follows this structure.
Results compound over time. Here's the honest timeline of what consistent response management produces.
Brian will pull up your Google Business Profile, walk you through exactly what's working and what's being left on the table, and give you an honest read — free, no pressure.